HYATT HOTELS NEW CANCELLATION POLICY
Starting on January 1, 2018, Hyatt will no longer allow last-minute cancellations without a penalty (typically the cost of the room for one night). To avoid the charge, guests must cancel at least 48 hours ( not 24) in advance. (Cancellation policies vary by property and travel period) Guests enrolled in loyalty programs, however, can still cancel a day before arrival at all but three brands: Hyatt Residence Club, Miraval and M life resort destinations. The exemption applies to members of the World of Hyatt Explorist, Globalist or Lifetime Globalist programs.
Hyatt is following the lead of other hotels. In June, Marriott announced its 48-hour cancellation policy for new bookings at most Marriott and Starwood brands in the United States, Canada, the Caribbean and Latin America. (The exceptions: Marriott Vacations Worldwide and Design Hotels.) Hilton followed a month later for its lodgings in the United States and Canada. In addition, hotels in high-demand destinations, such as Hawaii, can require guests to cancel three days in advance, if not more.
InterContinental Hotels Group also tightened its requirements last year, but the company is still more lenient than the other majors: Now, guests must give a day’s notice instead of canceling on the day of a stay. The change affects bookings at Holiday Inn, Holiday Inn Express, InterContinental, Staybridge Suites, Hotel Indigo, Crowne Plaza, Even and Candlewood Suites in North and South America, Europe, the Middle East, Africa and Asia.
Your UNIGLOBE Travel Counsellor will ensure you know the cancellation policy of the hotel chain they have booked for you!